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Frequently Asked
Questions

We’re here to answer any questions you may have!

WE’RE HERE TO HELP ANSWER YOUR QUESTIONS

We want to make sure you are prepared and excited for your lessons with us! Below are answers to some of our most frequently asked questions!

Q. Do you offer a Free Trial?

A.

Yes! We offer Free Trial classes for Group Lessons for new swimmers! Sign up today! *At participating locations only

Q. How do I sign up for Group Lessons?

A.

To sign up for Group Lessons, simply click "Find a Class" below and choose your location from the drop down to book your spot today!

Q. How do I sign up for Private Lessons?

A.

To sign up for Private Lessons, simply click on "Find a Class" below and select your location from the drop down to book your spot today!

Q. What do I need to bring to my lesson?

A.

Please bring a swimsuit, towel, goggles, and a swim cap or hair tie (for swimmers with long hair). Don't have one of these items? Don't worry! All of these items are available for purchase at our schools. Swimmers who are not potty-trained are required to wear a reusable swim diaper, which are also available for purchase at our school.

Q. Do you offer make-ups?

A.

Life happens, we get it! Swimmers are eligible for 1 make-up class each calendar month due to an absence. Please note that make-ups need to be used within 3 weeks of the absence and are based on schedule availability.

Q. Do I have to start at the beginning of the month (when is the next session)?

A.

Our classes are session based but don't worry, you can start at any time! We will prorate the charges according to the number of classes left in the month. If you're starting at the beginning of the session you will be charged the full session tuition at the time of registration.

Q. What is your cancellation policy for Private Lessons?

A.

We require 48-hour notice for Private Lesson cancellations and rescheduling. If you call to cancel or reschedule within this window, you will be charged a $25 late cancel/reschedule fee.

If you are on Auto-Pay for Private or Group Lessons, you must notify us by the 15th of the month prior to stopping lessons.

Q. How do I withdraw from lessons?

A.

We hate to see you go! To withdraw from lessons, you can log into your account and complete the withdrawal form by the 15th of the month before you'd like to stop lessons. If you forget to withdrawal before the 15th of the month you will incur a late withdrawl fee. See fee schedule below:

Withdrawal date remains unchanged at the 15th of the month
$0 Late Withdrawal Fee if they withdrawal before Billing
Once billed, 50% refund within 7 days
25% refund between the 8th day and 14th day
No refund after the 14th day

Verbal or email withdrawal notifications are not valid.

Q. Do I need to be a member of 24 Hour Fitness or LA Fitness to take lessons with SafeSplash at those clubs?

A.

You do not need to be a member of the health club to take advantage of our program at facilities that are hosted inside their facilities!

Swimtastic Swim School

Franklin

We’re here 7 days a week — Call us!
(414) 421-7946
9702 Airways Ct, Franklin, WI 53132   franklin@swimtastic.com

Class Hours

  • Sunday
    8:30 AM - 2:00 PM CT
  • Monday
    9:00 AM- 1:00 PM CT | 3:00 PM - 7:30 PM CT
  • Tuesday
    9:00 AM- 1:00 PM CT | 3:00 PM - 7:30 PM CT
  • Wednesday
    9:00 AM- 1:00 PM CT | 3:00 PM - 7:30 PM CT
  • Thursday
    9:00 AM - 7:30 PM CT
  • Friday
    9:00 AM - 7:30 PM CT
  • Saturday
    8:00 AM- 1:00 PM CT
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READY TO SWIM?

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TESTIMONIALS

John S.

“The class size is small, and my son gets the one on one attention he needs to learn.”

Olivia H.

“My daughter didn't want to leave and kept talking about her lesson the whole weekend long!”

Kelsey S.

“The teachers are wonderful and the facilities are clean and welcoming.”