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Frequently Asked
Questions

We’re here to answer any questions you may have!

WE’RE HERE TO HELP ANSWER YOUR QUESTIONS

We want to make sure you are prepared and excited for your lessons with us! Below are answers to some of our most frequently asked questions!

Q. Do I need to be a member of the Firethorn Golf Club to take lessons with Swimtastic?

A.

Yes, you do need to be a member of the Firethorn Golf Club to take advantage of our program at the Firethorn Golf Club).

Q. How do I sign up for SwimJams Lessons?

A.

To sign up for our SwimJam Lessons, simply click "Find a Class" below and choose your location from the drop down to book your spot today!

Q. What do I need to bring to my lesson?

A.

Please bring a swimsuit, towel, goggles, and a swim cap or hair tie (for swimmers with long hair). Don't have one of these items? Don't worry! All of these items are available for purchase at our schools. Swimmers who are not potty-trained are required to wear a reusable swim diaper, which are also available for purchase at our school.

Q. Do you offer make-ups?

A.

We will only offer make-ups on Friday for any weather closure.

Q. Do you offer a Free Trial?

A.

Unfortunately, we do not! We offer our SwimJams sessions!

Q. Do I have to start at the beginning of the SwimJam?

A.

Our classes are session based but don't worry, you can start at any time! We will prorate the charges according to the number of classes left in the session. If you're starting at the beginning of the session you will be charged the full session tuition at the time of registration.

Q. How do I withdraw from lessons?

A.

We hate to see you go! To withdraw a student from lessons under any program after the student has begun taking lessons within that program, log in to your account via the customer portal on our website and complete the withdrawal option for your student. In order to avoid being charged for the next month of lessons, you must withdraw your student on or before the 15th day of the month. If you submit a withdrawal form after you already have been billed the tuition for the next month of lessons, you may receive a partial refund. Drops submitted between the 25th and the end of the month will result in a 50% refund and between the 1st and 7th of the following month will result in a refund of 25% of tuition. After the 7th, you are no longer eligible for a refund. 

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TESTIMONIALS

John S.

“The class size is small, and my son gets the one on one attention he needs to learn.”

Olivia H.

“My daughter didn't want to leave and kept talking about her lesson the whole weekend long!”

Kelsey S.

“The teachers are wonderful and the facilities are clean and welcoming.”