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Frequently Asked
Questions

We’re here to answer any questions you may have!

WE’RE HERE TO HELP ANSWER YOUR QUESTIONS

We want to make sure you are prepared and excited for your lessons with us! Below are answers to some of our most frequently asked questions!

Q. Do I need to be a member of the Firethorn Golf Club to take lessons with Swimtastic?

A.

Yes, you do need to be a member of the Firethorn Golf Club to take advantage of our program at the Firethorn Golf Club).

Q. How do I sign up for SwimJams Lessons?

A.

To sign up for our SwimJam Lessons, simply click "Find a Class" below and choose your location from the drop down to book your spot today!

Q. What do I need to bring to my lesson?

A.

Please bring a swimsuit, towel, goggles, and a swim cap or hair tie (for swimmers with long hair). Don't have one of these items? Don't worry! All of these items are available for purchase at our schools. Swimmers who are not potty-trained are required to wear a reusable swim diaper, which are also available for purchase at our school.

Q. Do you offer make-ups?

A.

We will only offer make-ups on Friday for any weather closure.

Q. Do you offer a Free Trial?

A.

Unfortunately, we do not! We offer our SwimJams sessions!

Q. Do I have to start at the beginning of the SwimJam?

A.

Our classes are session based but don't worry, you can start at any time! We will prorate the charges according to the number of classes left in the session. If you're starting at the beginning of the session you will be charged the full session tuition at the time of registration.

Q. How do I withdraw from lessons?

A.

We hate to see you go! To withdraw from lessons, you can log into your account and complete the withdrawal form by the 15th of the month before you'd like to stop lessons. If you forget to withdrawal before the 15th of the month you will incur a late withdrawl fee. See fee schedule below:

Withdrawal date remains unchanged at the 15th of the month
$0 Late Withdrawal Fee if they withdrawal before Billing
Once billed, 50% refund within 7 days
25% refund between the 8th day and 14th day
No refund after the 14th day

Verbal or email withdrawal notifications are not valid.

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TESTIMONIALS

John S.

“The class size is small, and my son gets the one on one attention he needs to learn.”

Olivia H.

“My daughter didn't want to leave and kept talking about her lesson the whole weekend long!”

Kelsey S.

“The teachers are wonderful and the facilities are clean and welcoming.”